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Customer ServiceTips for Direct Sales

Have 2 open houses per year:  I recommend you have a spring and a fall open house and showcase your newest products for those seasons.   Spring is great for Easter, Secretary’s Day, Mother’s Day and Father’s Day.  Fall is perfect for the Holiday Season.  Whichever you choose you’ll want to keep it the same week of the same month every year.   It trains your customers to watch for it.  

Go the EXTRA MILE:  When making deliveries or sending anything through the mail, make it look important.  Wrap their

 
purchases, use a sticker to close the package, wrap up a free gift in tissue, use ribbon or netting. Include some chocolate or mints.  Tie a balloon to the bag when you are making a delivery.  You want others to see the service your customers are getting. 

Send lots of notes:  It’s important to send notes to everyone!  Thank your hostess, thank the guests that purchased, thank the guest that came but didn’t purchase, thank the interview prospects.  What you put out there will come back to you tenfold.

 


As your grow increase your systems:  Starting out you may be able to use a card system to track your customer base, sales, expenses, mileage and so on – however, as you grow you will need to look into getting a computer program to keep track of everything effectively.  Start looking now and when you feel it’s time invest.

 

 


 
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